Cancellation Policy

3.5       All requested sittings must be cancelled no later than 24 (Twenty Four) hours prior to the proposed commencement of that sitting and will be charged a service fee of R60 (Sixty Rand). Should the User elect to cancel the booked sitting within 24 (Twenty Four) hours but before 8 (Eight) hours of the proposed commencement of that sitting, the User will be charged a cancellation fee of R180 (One Hundred and Eighty Rand). Should the User elect to cancel the booked sitting within 8 (Eight Hours) prior to the proposed commencement time of that sitting, a cancellation fee of the total amount of that sitting will charged. The said fee will be due and payable to the Child Care Provider and Nunanny, and payment is to be made immediately to Nunanny who will upon cancellation collect the fee on behalf the Child Care Provider.

FYI

  • More than 24 hours before sit starts – Full refund, less R60 service fee
  • Between 24 hours and 8 hours before sit – Full refund, less R180 service fee
  • 8 hours before and up to sit (life happens) – No refund, full fee for the sit is due