FAQ

We can help when you need someone at the last, last minute.

We will do our best to find you the right person even on a Sunday evening.

As our database of gifted nannies grows , so the chance of getting loving, vetted childcare improves.

While you can book a nanny at any time, the earlier you book the better. In general, we
recommend that you book a nanny at the latest 3 hours in advance of when you need her. For
example, if you need someone to babysit from 7pm, please try and book by 4pm at the latest.
For an early mornings, please book the evening before, or as early as possible the next day.

You can Whatsapp us late in the evening or early in the morning..

We will do our best to find you a wonderful nunanny.

Ad-Hoc “Baby Sitting”

  1. You can book a Nanny via two means: Either by contacting Nunanny directly via email, telephone, etc. or via the online booking process found at nunanny.co.za.
  2. If you contact Nunanny directly, Nunanny will respond with a Client Booking Form which will request various information from you so that we can get you matched with one of the Nannies.
  3. If you make a booking online, you will need to click on the “Book Now” button after which you will be asked to complete the Client Booking Form.
  4. Once you have completed the Client Booking Form, you will be invoiced for the booking fee in addition to the amount payable to the Nanny for the number of hours and/or days that you have booked.

Yes, we specialise in Temporary Placements.

Short term bookings are for less than 3 months. This is great for holiday nannies, maternity leave replacement nannies, and when you need last minute help at home in the week.

The rate is R750 per day inclusive of our fee. This is for a standard 9 hour day, with working hours from 8/9am – 5/6pm, Monday to Saturday.

If you require evening babysitting, or more flexible hours and start / end times – then you can book using our ad-hoc hourly rates see Home page.

Sundays are 1.5 x the daily rate and Public Holidays are 2 x the daily rate.

Please see more details below or the full T&Cs here.

Temporary Placement

  1. A temporary placement means any placement whereby the candidate is placed in your employ for not less than one hour and not more than three months or ninety days. This will also include ad-hoc, once-off “babysitting” bookings.
  2. Where a placement exceeds three months or ninety days, it will be seen as a permanent placement and all the rights and obligations ordinarily flowing from a permanent placement will come into existence. This means that you will be deemed, by law, to be the employer of that respective Nanny and will be liable for the permanent placement fee as applicable.
  3. A temporary placement can be requested via two means: Either by contacting Nunanny directly via email, telephone, etc. or via online via the booking process.
  4. If you contact Nunanny directly, Nunanny will respond with a Client Booking Form which will request various information from you so that we can get you matched with one of the Nannies.
  5. If you make a booking online, you will need to click on the “Book Now” button after which you will be asked to complete the Client Booking Form.
  6. Once you have completed the Client Booking Form, Nunanny will send you an email with the profile of the most suitable matched Nunanny to you. This includes her references and certificates. Should you require additional candidates then Nunanny will send an email from Diarize Me containing an invoice for the Candidate Matching Fee (R600.00). Once paid, Nunanny will provide to you three candidates from which you can choose.
  7. If you change your selection criteria or require additional candidates from which to choose, Nunanny will charge you another Candidate Matching Fee for the next set of candidate profiles.
  8. The R600.00 Candidate Matching Fee is not refundable should you not find the right candidate.
  9. Once you have interviewed and selected your Nanny, a temporary placement fee of R250 (two hundred and five  rand) per day, will be payable. This means that if you book a Nanny for 10 days, you will be charged R2500 in total ex VAT, as a temporary placement fee.
  10. In addition to the temporary placement fee, you will be required to pay the daily rate of R500.00 (five-hundred rand) for your Nanny, per full day or an agreed upon gross monthly salary (for 180 hours per month) for any temporary placement of a month or longer. These amounts will include payment for the Unemployment Insurance Fund (“UIF”) and Pay-As-You-Earn (“PAYE”) tax.
  11. In order to secure your booking and the nanny’s availability, you will be invoiced in advance for the temporary placement fee as well as the amounts payable to the Nanny.
  12. If you wish to book for evening babysitting in addition to the day rate, then you can use our ad-hoc hourly rates and book through Nunanny- you will also pay this upfront in order to secure the nanny for your booking.
  13. All amounts are payable upfront. Any invoiced amounts are payable to Nunanny upon receipt of the invoice via electronic fund transfer (EFT).
  14. Any fee paid directly to a Nanny will not constitute payment as envisaged by these terms and conditions and such payment will still be due and payable directly to Nunanny, unless otherwise agreed between the client and Melisa Clayton Allardice.
  15. If you exceed the hours for which you have been invoiced, we reserve the right to charge an additional temporary placement fee for the additional hours. This fee will be in addition to the amount payable for the Nanny’s additional hours.  

Transport for Nannies

  1. In addition to the temporary placement fee,  you will be responsible for ensuring that the Nanny is transported home on every day that the Nanny completes his or her daily duties after 6pm for the duration of the temporary placement period.

    Transport for Nannies

    1. In addition to the temporary placement fee, you will be responsible for ensuring that the Nanny is transported home on every day that the Nanny completes his or her daily duties after 6pm for the duration of the temporary placement period. 
    2. Where it is indicated that the Nanny will be finishing work after 6pm, Nunanny will automatically invoice you a flat fee of R120.00 ( one hundred and twenty rand) per booking. This will be included on your invoice and Nunanny charges no additional fee for this. We operate on this basis so that we can safeguard our Nannies and ensure payment is received upfront when securing the booking.

We know that things happen and circumstances can change. Should you need to cancel or
change an existing booking with a nanny:

  • To change a booking please contact us on Whatsapp us on +27 73 7753141 or email us at cancel@nunanny.co.za  
  • Alternatively you can go to your original booking
    confirmation email, and click on the Cancel Booking button.
  • If you’re unable to access your booking confirmation email, please email us on
    cancel@nunanny.co.za

Cancellation of Temporary Placements

51. You may cancel any temporary placement by giving the following written notice which should be sent directly to Melisa Clayton Allardice in writing (which includes via email, WhatsApp or text message):

    • If the temporary placement period is for three days or less: 48 hours’ written notice is required:
      • If you cancel with 48 hours or more notice prior to the booking date and time, then we will refund to you 60% of the amount payable to the Nanny. This means that you will forfeit the booking fee and/or temporary placement fee and 40% of the amount payable to the Nanny.
      • If you cancel with less than 48 hours’ notice prior to the booking date and time, then we will retain 100% of the booking and/or temporary placement fee and 100% of the amount payable to the Nanny. This means that you will forfeit all invoiced amounts.
    • If the temporary placement period is for more than three days but less than 90 days, we require 20 working days’ notice:
      • If you cancel with 20 days or more notice prior to the booking date and time, then we will refund to you 60% of the amount payable to the Nanny. This means that you will forfeit the booking and/or temporary placement fee and 40% of the amount payable to the Nanny.
      • If you cancel with less than 20 working days’ notice prior to the booking date and time, then we will retain 100% of the booking and/or temporary placement fee and 100% of the amount payable to the Nanny. This means that you will forfeit all invoiced amount 
        • The obligation to pay any amounts that become due and payable as a result of any cancellation will be subject to Melisa Clayton Allardice’s discretion
        • If you do not use all the hours booked as a result of a Nanny not arriving to work, we will endeavour to find you a suitable replacement, if possible. If we are unable to find a replacement timeously, we will credit your account, minus our booking/temporary placement fee, or provide you with a refund for 100% of the Nanny’s fee for the hours booked, but not used.
        • Nunanny reserves the right to withhold any payments made to Nunanny in respect of a temporary placement if a placed Nanny is precluded from completing his or her hours as a result of any action on the part of a client. This will include both the booking and/or temporary placement fee as well as the amount that the Nanny would have been paid for the temporary placement period.

Luckily some of our Nannies and Night Nurses are able to work Sundays and Public Holidays. As per South African Labor Law we are required to charge one and a half times the rate for Sundays, and double the rate for Public Holidays.

Please communicate with your nanny as soon as you know you are running late.

If you go over your booked hours, we’ll verify the amount of extra time with both you and your nanny within 24 hours of the end of the booking. We’ll then email you an invoice and easy card payment solution for the
additional time. Partial hours are charged at the full hourly rate.

This is unusual – but if it does happen, we are very sorry and you can extend your sit for the same time as your
nanny arrived late. Alternatively, we will refund you for the time that was lost.  Please make us aware of this by email: info@nunanny.co.za or Whatsapp +27 7377 53 141

COVID-19 and CHILDCARE: LIVING IN A NEW NORMAL

Dear parent,

The coronavirus epidemic is highlighting the need for child care services more than ever. But what exactly does that look like in terms of health safety in these unprecedented times? Understandably you may be concerned about our nanny’s health, as well as the wellbeing of yourself and your loved ones as our nannies enter your home.

Nunanny is committed to providing quality childcare to our clients — in as safe a way as possible.

That’s why, as the owner of Nunanny, I want to personally update you on the preventative measures and hygiene protocols we’ve put in place to keep both our child carers and clients safe. We’ve outlined these measures in a series of FAQs in the rest of this document.

Above all, we’ve encouraged our child carer workers to take everyday common sense measures that will help protect themselves, their families and others. 

We would love to hear from you about what would be most helpful to you in these changing times – or even to just say hello. You can get in touch with me at melisa@nunanny.co.za.

Yours in childcare,

Melisa

Nunanny is classified as an essential service provider (under level 5, and all subsequent lower levels) restrictions and is fully operational at all times.

 
 
 

COVID-19 and CHILDCARE: LIVING IN A NEW NORMAL

Dear parent,

The coronavirus epidemic is highlighting the need for child care services more than ever. But what exactly does that look like in terms of health safety in these unprecedented times? Understandably you may be concerned about our nanny’s health, as well as the wellbeing of yourself and your loved ones as our nannies enter your home.

Nunanny is committed to providing quality childcare to our clients — in as safe a way as possible.

That’s why, as the owner of Nunanny, I want to personally update you on the preventative measures and hygiene protocols we’ve put in place to keep both our child carers and clients safe. We’ve outlined these measures in a series of FAQs in the rest of this document.

Above all, we’ve encouraged our child carer workers to take everyday common sense measures that will help protect themselves, their families and others. 

We would love to hear from you about what would be most helpful to you in these changing times – or even to just say hello. You can get in touch with me at melisa@nunanny.co.za.

Yours in childcare,

Melisa

We sincerely hope that this never happens; if it does we’ll give you a full refund. In the
meantime, we’ll do our utmost to find you a replacement nanny.

We really appreciate your reviews and feedback. After your booking you will receive an email to review your Nunanny and our service. Please review us on Facebook or on Google. You can email us at info@nunanny.co.za or Whatsapp us using the icon below.

For Feedback, please Whatsapp us (Bottom RH corner of this page) and when your nanny leaves, we’ll send you a link via SMS to submit a review for her. This will
allow you to give us your honest feedback and any recommendations you have for us. 

We encourage our nannies to eat before they arrive at your house, or to bring a snack.
However, for full day or late night bookings, please do provide the basics so your
nanny can make herself a sandwich and tea or coffee.

If you are at hotel or life’s a whirlwind ( as it is with children oftentimes) and there is no food, please do order your nanny a sandwich and tea.

We want to keep adding more wonderful nannies in your area, and continue to grow this
important community and business.

If you have a great nanny, with child care experience and
good references, please ask them to apply by following the process here.

You could also share our website  or connect via Facebook, Instagram or Twitter, or Whatsapp (bottom right hand corner).

Generally speaking, a nanny is someone who has worked full time in child care. A babysitter
is someone who does child care on a part time basis. A babysitter can be a nanny, student,
granny or a friend.
For some people, babysitting is something that happens in the evenings, and nannies work
in the day. At Nunanny, we screen everyone for the same criteria, and there is actually no
difference in the service that is provided whether day or night, or for 3 hours or 8 hours.

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