FAQ

Each nanny is fully screened for the following:

  • First Aid Certificate for infants and children
  • Average of 6 years’ experience in child care
  • Personally interviewed for 1.5 hours.
  • Excellent spoken and written English (verified during the interview)
  • Right to Work verified
  • Police Clearance Certificate
  • 2 x Nunanny-verified positive references from previous employers

Yes we do. If your family has found a great match with one of our Nunannies and you’d like to hire them on a permanent basis (permanent means for 1-5 days for more than 3 months in a row), we make it easy with a once-off placement fee of 10% of the nanny’s salary x 12 months.

For short term placements under three months, it’s 20%. For under three months – we also offer the benefit of being the nanny’s employer and we manage all the Admin and Payroll for you, making you properly compliant.

We can also offer this service for any nanny or home team helper your have, that works for you for longer than three months. Want to know more? Get in touch with us, or email us on placement@nunanny.co.za.

Only the “Services / au-pairs  section nannies” have their own cars. Some are also night nurses. .

For nannies without cars,  after 6pm, you’ll need to get them home by Uber/Bolt/Radio Taxi, or
by lifting them in your own car if possible. See T&Cs here.

We’re actively seeking to partner with local transport operators to make this process easier
and more cost effective for all. While this is in progress, we’ll work to MATCH you with a
nanny who lives as close to you as possible to lower the cost of time and money for all parties. 

To get the nannies, home from you after 6pm, is for your account.

It can be charged to your account afterwards if you dont have cash – we’ll email you the invoice the next day.

The nannies will calculate the distance and amount for their return journey from you, using
Google Maps, and you can pay them cash if it’s convenient. It’s R4 a kilometre.

For nannies without cars, after 6pm, you’ll need to get them home by Uber/Taxify/Taxi, or
by lifting them in your own car if possible.

We’re actively seeking to partner with local transport operators to make this process easier
and more cost effective for all. While this is in progress, we’ll work to MATCH you with a
nanny who lives as close to you as possible to lower the cost of time and money for all parties. 

We can help when you need someone at the last, last minute.

We will do our best to find you the right person on a Sunday evening.

As our database of gifted nannies grows , so the chance of getting loving, vetted childcare improves.

While you can book a nanny at any time, the earlier you book the better. In general, we
recommend that you book a nanny at least 3 hours in advance of when you need her. For
example, if you need someone to babysit from 7pm, please book by 4pm at the latest.
For an early mornings, please book the evening before, or as early as possible the next day.

You can Whatsapp us late in the evening or early in the morning..

We will do our best to find you a wonderful nunanny.

We know that things happen and circumstances can change. Should you need to cancel or
change an existing booking with a nanny:

  • To change a booking please contact us on Whatsapp here or email us at cancel@nunanny.co.za  
  • Alternatively you can go to your original booking
    confirmation email, and click on the Cancel Booking button.
  • If you’re unable to access your booking confirmation email, please email us on
    cancel@nunanny.co.za
  • Cancellation of Temporary Placements

    1. You may cancel any temporary placement by giving the following written notice which should be sent directly to Melisa Clayton Allardice via email, using cancel@nunanny.co.za or via the Nunanny Whatsapp using the Whatsapp button in the bottom right hand corner
      28.1  If the temporary placement is for three days or less: 24 written notice; and
      28.2  If the temporary placement is for more than three days: 48 hours’ notice.
  • If Nunanny does not receive the required notice you may be held liable for the temporary placement fee and for the amount that the Nanny would have been paid for the temporary placement period.
  • If you do not use all the hours booked as a result of a Nanny not arriving to work, we will endeavour to find you a suitable replacement, if possible. If we are unable to find a replacement timeously, we will credit your account or provide you with a refund for the hours booked but not used. This excludes the booking fee to Nunanny.
  • Nunanny reserves the right to withhold any payments made to Nunanny in respect of a temporary placement if a placed Nanny is precluded from completing his or her hours as a result of any action on the part of a client. This may include both the temporary placement fee as well as the amount that the Nanny would have been paid for the temporary placement period.

Please communicate with your nanny as soon as you know you are running late to check
that she does not have to get to another appointment.
If you go over your booked hours,
we’ll verify the amount of extra time with both you and your nanny within 24 hours of the
end of the session. We’ll then email you an invoice and easy card payment solution for the
additional hours, which are charged in increments of 30 minutes.

This is unusual – but if it does happen, you can extend your sit for the same time as your
nanny arrived late. Alternatively, we will refund you for the time that was lost.

We sincerely hope that this never happens; if it does we’ll give you a full refund. In the
meantime, we’ll do our utmost to find you a replacement nanny.

We really appreciate your reviews and feedback. Please review us on Facebook or Instagram. You can email us at info@nunanny.co.za or Whatsapp us using the icon below.

For Feedback, please Whatsapp us (Bottom RH corner of this page) and when your nanny leaves, we’ll send you a link via SMS to submit a review for her. This will
allow you to give us your honest feedback and any recommendations you have for us.

We encourage our nannies to eat before they arrive at your house, or to bring a snack.
However, for full day or late night bookings, please do provide the basics so your
nanny can make herself a sandwich and tea or coffee.

If you are at hotel or life’s a whirlwind ( as it is with children oftentimes) and there is no food, please do order your nanny a sandwich and tea.

We want to keep adding more wonderful nannies in your area, and continue to grow this
important community and business.

If you have a great nanny, with child care experience and
good references, please ask them to apply by filling in our online form, as the first step.

You could also share our website  or connect via Facebook, Instagram or Twitter, or Whatsapp (bottom right hand corner).

Generally speaking, a nanny is someone who has worked full time in child care. A babysitter
is someone who does child care on a part time basis. A babysitter can be a nanny, student,
granny or a friend.
For some people, babysitting is something that happens in the evenings, and nannies work
in the day. At Nunanny, we screen everyone for the same criteria, and there is actually no
difference in the service that is provided whether day or night, or for 3 hours or 8 hours.