How are your nannies screened?

How are your nannies screened?

Nunanny personally interviews each nanny, and each one is fully vetted for the following:

  • First Aid Certificate for infants and children
  • Average of 6 years’ experience in child care
  • Excellent spoken and written English (verified during the interview)
  • Right to Work
  • Police Clearance Certificate
  • 2 x Nunanny-verified positive references from previous employers

Do you do permanent placements?

Yes we do. If your family has found a great match with one of our Nunannies and you’d like to hire them on a permanent basis, we make it easy with a once-off placement fee of R3000. Want to know more? Get in touch with us, or email us on placement@nunanny.co.za.

Do your nannies have their own transport?

Some of our nannies have their own cars, and some don’t – you’ll see their transport capabilities on their personal profiles.

Nannies with their own cars

..charge R3 per km for the return journey. Nunanny will calculate the distance and amount for you, and add it to your account.

For nannies without cars

you’ll be able to see on their personal profile pages what time they’re comfortable getting home from a transport hub (e.g. a taxi/bus ), which depends on where they live. After this time, you’ll need to get them home by Uber/Bolt/Taxi, or by lifting them in your own car if possible.

We’re actively seeking to partner with local transport operators to make this process easier and more cost effective for all. While this is in progress, we’ll work to match you with a nanny who lives as close to you as possible for added convenience and a lower cost.

What’s your turnaround time?

While you can book a nanny at any time, the earlier you book the better. In general, we recommend that you book a nanny at least 3 hours in advance of when you need her.

Having said this, we know that life happens – so no matter how late you book a nanny, we’ll do our best to find you one to suit your needs.

What if I need to cancel a booking?

We know that things happen and circumstances can change. Should you need to cancel or change an existing booking with a nanny:

  • 24 hours and more before the sit time: Please go to your original booking confirmation email and click on the Cancel Booking button.
  • Less than 24 hours before the sit: Please email us at cancel@nunanny.co.za and we will cancel the appointment and refund you. You can go ahead and make a new booking on the website immediately, or at a later time.

If you’re unable to access your booking confirmation email, please email us on cancel@nunanny.co.za

What is your cancellation policy?

  • More than 24 hours before sit starts: You get a full refund, less a R60 service fee.
  • Between 24 hours and 8 hours before sit: You get a full refund, less a R180 service fee
  • 8 hours before and up to the sit start time (we know life happens): Unfortunately, you aren’t eligible for a refund during this period, .

What if I am running late?

Please communicate with your nanny as soon as you know you are running late to check that she does not have to get to another appointment. If you go over your booked hours, we’ll verify the amount of extra time with both you and your nanny within 24 hours of the end of the session. We’ll then email you an invoice and easy card payment solution for the additional hours, which are charged in increments of 30 minutes. 

What if my sitter is running late?

This is unusual – but if it does happen, you can extend your sit for the same time as your nanny arrived late. Alternatively, we will refund you for the time that was lost.

What if my nanny does not show up?

We sincerely hope that this never happens; if it does we’ll give you a full refund. In the meantime, we’ll do our utmost to find you a replacement nanny.

How can I leave a review?

When your nanny leaves, we’ll send you a link via smsl to submit a review for her. This will allow you to give us your honest feedback and any recommendations you have for us.

Do I need to give my nanny food?

We encourage our nannies to eat before they arrive at your house, or to bring a snack. However, for full day or late night bookings, we encourage you to provide the basics so your nanny can make herself a simple sandwich and tea or coffee.

Can I ask my nanny to tidy up?

While our nannies are primarily there to ensure the safety of your children, they are happy to help tidy up toys and general mess in lounges/play areas/nurseries after children have been playing there.

If you have a baby who takes a nap, they are also happy to help tidy up during the nap.

Please bear in mind that according to South African labour law, workers are entitled to two 20 minute breaks for every 9 hours of working. So, if your nanny is entitled to a break, please give them one, as well as the chance to eat and drink something.

I have a nanny who I’d love to join the Nunanny team.

We want to keep adding more wonderful nannies in your area, and continue to grow this important community. If you have someone special in mind, with child care experience and good references, please ask them to apply by filling in our online form, or sharing our website via Facebook or Twitter. 

What is the difference between a Nanny and a Babysitter?

Generally speaking, a nanny is someone who has worked full time in child care. A babysitter is someone who does child care on a part time basis. A babysitter can be a nanny, student, granny or a friend.

 For some people, babysitting is something that happens in the evenings, and nannies work in the day. At Nunanny, we screen everyone for the same criteria, and there is actually no difference in the service that is provided whether day or night, or for 3 hours or 8 hours.