FAQ

Each nanny is fully screened for the following:

  • First Aid Certificate for infants and children
  • Nanny training Certificate – Average of 6 years’ experience in child care
  • 1-2 Nunanny-verified positive references from previous employers, with a minimum of 3 years nanny experience
  • Personally interviewed online
  • Good spoken English (verified during the interview)
  • Valid ID or Passport
  • Right to Work 

Ad-Hoc “Baby Sitting”

  1. You can book a Nanny via two means: Either by contacting Nunanny directly via email, telephone, etc. or via the online booking process found at nunanny.co.za.
  2. If you contact Nunanny directly, Nunanny will respond with a Client Booking Form which will request various information from you so that we can get you matched with one of the Nannies.
  3. If you make a booking online, you will need to click on the “Book Now” button after which you will be asked to complete the Client Booking Form.
  4. Once you have completed the Client Booking Form, you will be invoiced for the booking fee in addition to the amount payable to the Nanny for the number of hours and/or days that you have booked.

Yes, Nunanny offers short term and permanent placements of our wonderful nannies. 

A permanent placement is any placement with a duration of more than 3 months. We charge a R600 matching fee for 3 candidates after you have told us your requirements –  and a  R4000.00 once-off placement fee once you have as successful candidate. We help you interview and select a great nanny for your family.

See more information in excerpt from our Terms and Conditions here: 

Permanent Placements

    1. A permanent placement means any placement that has or is intended to exceed three months or ninety days. The amount of hours the Nanny works will not negate the permanent nature of the placement meaning that if the Nanny is placed for one hour a week, three days a week or on a full-time basis, it will still be considered a permanent placement.
    2. You can request a permanent placement via two means: Either by contacting Nunanny directly via email, telephone, etc. or via the booking process online.
    3. If you contact Nunanny directly, Nunanny will respond with a Client Booking Form which will request various information from you so that we can get you matched with one of the Nannies.
    4. If you make a booking online, you will need to click on the “Book Now” button after which you will be asked to complete the Client Booking Form.
    5. Once you have completed the Client Booking Form, Nunanny will send you an email from Diarize Me containing an invoice for the Candidate Matching Fee (R600.00). Once paid, Nunanny will provide to you three candidates from which you can choose.
    6. If you change your selection criteria or require additional candidates from which to choose, Nunanny will charge you another Candidate Matching Fee for the next set of candidate profiles.
    7. The R600.00 Candidate Matching Fee is not refundable should you not find the right candidate.

Yes, we do Temporary Placements. From Holiday Nannies to Maternity leave replacement nannies, we are here to help you.

A temporary placement is anything from 1 hour to 3 months ( 90 days). 

If you need a nanny with flexible hours like over a holiday period, then you can use our ad-hoc rates, available on our Home page at all times. These rates include our Booking fee.

If you know you require a nanny for a month, or set usual working hours per day (8/9am-4/5pm) then you can negotiate the monthly rate with the nanny, or you pay R550 for the full day rate with your Nunannies. There is an R80 per hour over time rate for more that 45 hours per week. Nunanny does not include a fee in these rates, but charges R2500 per month or part thereof, that you employ your Nunanny.  

Please see more details below or the full T&Cs here.

Temporary Placement

  1. A temporary placement means any placement whereby the candidate is placed in your employ for not less than one hour and not more than three months or ninety days. This will also include ad-hoc, once-off “babysitting” bookings.
  2. Where a placement exceeds three months or ninety days, it will be seen as a permanent placement and all the rights and obligations ordinarily flowing from a permanent placement will come into existence. This means that you will be deemed, by law, to be the employer of that respective Nanny and will be liable for the permanent placement fee as applicable.
  3. A temporary placement can be requested via two means: Either by contacting Nunanny directly via email, telephone, etc. or via online via the booking process.
  4. If you contact Nunanny directly, Nunanny will respond with a Client Booking Form which will request various information from you so that we can get you matched with one of the Nannies.
  5. If you make a booking online, you will need to click on the “Book Now” button after which you will be asked to complete the Client Booking Form.
  6. Once you have completed the Client Booking Form, Nunanny will send you an email from Diarize Me containing an invoice for the Candidate Matching Fee (R600.00). Once paid, Nunanny will provide to you three candidates from which you can choose.
  7. If you change your selection criteria or require additional candidates from which to choose, Nunanny will charge you another Candidate Matching Fee for the next set of candidate profiles.
  8. The R600.00 Candidate Matching Fee is not refundable should you not find the right candidate.
  9. Once you have selected your Nanny, a temporary placement fee of R2 500.00 (two thousand five hundred rand) per calendar month, or part thereof, will be payable. This means that if you book a Nanny for six weeks, you will be charged R5 000.00 (five thousand rand) as a temporary placement fee as the placement period spans over two months.
  10. In addition to the temporary placement fee, you will be required to pay the Nanny a daily rate of R550.00 (five-hundred and fifty rand) per full day or an agreed upon gross monthly salary (for 180 hours per month) for any temporary placement of a month or longer. These amounts will include payment for the Unemployment Insurance Fund (“UIF”) and Pay-As-You-Earn (“PAYE”) tax.
  11. You will be invoiced in advance for the temporary placement fee as well as the amounts payable to the Nanny.
  12. Overtime is calculated weekly and will be applicable once the candidate has worked for you for 45 hours or more per week. If there is any overtime, you will pay this at a rate of R80 per hour at the end of any month during the placement period or at the end of the placement period if shorter than a month.
  13. All amounts are payable upfront with the exception of overtime. Any invoiced amounts are payable to Nunanny upon receipt of the invoice via electronic fund transfer (EFT).
  14. Any fee paid directly to a Nanny will not constitute payment as envisaged by these terms and conditions and such payment will still be due and payable directly to Nunanny, unless otherwise agreed between the client and Melisa Clayton Allardice.
  15. If you exceed the hours for which you have been invoiced, we reserve the right to charge an additional temporary placement fee for the additional hours. This fee will be in addition to the amount payable for the Nanny’s additional hours.  
  1.  

Transport for Nannies

  1. In addition to the temporary placement fee,  you will be responsible for ensuring that the Nanny is transported home on every day that the Nanny completes his or her daily duties after 6pm for the duration of the temporary placement period.

    Transport for Nannies

    1. In addition to the temporary placement fee, you will be responsible for ensuring that the Nanny is transported home on every day that the Nanny completes his or her daily duties after 6pm for the duration of the temporary placement period. This can include arranging an Uber for the Nanny at your expense or dropping the Nanny off.
    2. Where it is indicated that the Nanny has a car or private transport and will be finishing work after 6pm, Nunanny will automatically invoice you R4.00 per kilometre for the distance from your residence and/or accommodation to the Nanny’s home. This will be included on your invoice and Nunanny charges no additional fee for this. We operate on this basis so that we can safeguard our Nannies and ensure payment is received upfront when securing the booking.
    3. Where you specifically request a Nanny to use his or her own vehicle, or that of a private service/relative, to get to and from your residence and/or accommodation, regardless of the time, you will be charged at a rate of R4.00 per kilometre. This means that you will be charged R4.00 per kilometre when the Nanny is travelling to and from your residence and/or accommodation when asked to use his or her vehicle even though he or she may be traveling earlier than 6pm in the evening.

To get the nannies, home from you after 6pm, is for your account.

For nannies with cars:

The nannies will calculate the distance and amount for their return journey from you, using
Google Maps. It’s R4 a kilometre.

Payment: This can be charged to your account afterwards if you dont have cash, or we’ll email you the invoice the next day, or you can scan our QR code from FNB bank with your Masterpass or Snapscan App.

We’re actively seeking to partner with local transport operators to make this process easier
and more cost effective for all. While this is in progress, we’ll work to MATCH you with a
nanny who lives as close to you as possible to lower the cost of time and money for all parties. 

For Ad Hoc and Short-term placement nannies:

To get the nannies, home from your house after 6pm, is for your account.

For nannies without cars, after 6pm, you’ll need to get them home by Uber/Taxify/Taxi, or
by lifting them in your own car if possible. Some nannies have a friend who can collect them.

Transport for Nannies

  1. In addition to the temporary placement fee, you will be responsible for ensuring that the Nanny is transported home on every day that the Nanny completes his or her daily duties after 6pm for the duration of the temporary placement period. This can include arranging an Uber for the Nanny at your expense or dropping the Nanny off.
  2. Where it is indicated that the Nanny has a car or private transport and will be finishing work after 6pm, Nunanny will automatically invoice you R4.00 per kilometre for the distance from your residence and/or accommodation to the Nanny’s home. This will be included on your invoice and Nunanny charges no additional fee for this. We operate on this basis so that we can safeguard our Nannies and ensure payment is received upfront when securing the booking.
  3. Where you specifically request a Nanny to use his or her own vehicle, or that of a private service/relative, to get to and from your residence and/or accommodation, regardless of the time, you will be charged at a rate of R4.00 per kilometre. This means that you will be charged R4.00 per kilometre when the Nanny is travelling to and from your residence and/or accommodation when asked to use his or her vehicle even though he or she may be traveling earlier than 6pm in the evening.

We can help when you need someone at the last, last minute.

We will do our best to find you the right person on a Sunday evening.

As our database of gifted nannies grows , so the chance of getting loving, vetted childcare improves.

While you can book a nanny at any time, the earlier you book the better. In general, we
recommend that you book a nanny at least 3 hours in advance of when you need her. For
example, if you need someone to babysit from 7pm, please book by 4pm at the latest.
For an early mornings, please book the evening before, or as early as possible the next day.

You can Whatsapp us late in the evening or early in the morning..

We will do our best to find you a wonderful nunanny.

We know that things happen and circumstances can change. Should you need to cancel or
change an existing booking with a nanny:

  • To change a booking please contact us on Whatsapp here or email us at cancel@nunanny.co.za  
  • Alternatively you can go to your original booking
    confirmation email, and click on the Cancel Booking button.
  • If you’re unable to access your booking confirmation email, please email us on
    cancel@nunanny.co.za

Cancellation of Temporary Placements

51. You may cancel any temporary placement by giving the following written notice which should be sent directly to Melisa Clayton Allardice in writing (which includes via email, WhatsApp or text message):

    • If the temporary placement period is for three days or less: 48 hours’ written notice is required:
      • If you cancel with 48 hours or more notice prior to the booking date and time, then we will refund to you 60% of the amount payable to the Nanny. This means that you will forfeit the booking fee and/or temporary placement fee and 40% of the amount payable to the Nanny.
      • If you cancel with less than 48 hours’ notice prior to the booking date and time, then we will retain 100% of the booking and/or temporary placement fee and 100% of the amount payable to the Nanny. This means that you will forfeit all invoiced amounts.
    • If the temporary placement period is for more than three days but less than 90 days, we require 20 working days’ notice:
      • If you cancel with 20 days or more notice prior to the booking date and time, then we will refund to you 60% of the amount payable to the Nanny. This means that you will forfeit the booking and/or temporary placement fee and 40% of the amount payable to the Nanny.
      • If you cancel with less than 20 working days’ notice prior to the booking date and time, then we will retain 100% of the booking and/or temporary placement fee and 100% of the amount payable to the Nanny. This means that you will forfeit all invoiced amount 
        • The obligation to pay any amounts that become due and payable as a result of any cancellation will be subject to Melisa Clayton Allardice’s discretion
        • If you do not use all the hours booked as a result of a Nanny not arriving to work, we will endeavour to find you a suitable replacement, if possible. If we are unable to find a replacement timeously, we will credit your account, minus our booking/temporary placement fee, or provide you with a refund for 100% of the Nanny’s fee for the hours booked, but not used.
        • Nunanny reserves the right to withhold any payments made to Nunanny in respect of a temporary placement if a placed Nanny is precluded from completing his or her hours as a result of any action on the part of a client. This will include both the booking and/or temporary placement fee as well as the amount that the Nanny would have been paid for the temporary placement period.

Luckily some of our Nannies and Night Nurses are able to work Sundays and Public Holidays. As per South African Labor Law we are required to charge 1one and a half times the rate for Sundays, and double the rate for Public Holidays.

Please communicate with your nanny as soon as you know you are running late to check
that she does not have to get to another appointment.
If you go over your booked hours,
we’ll verify the amount of extra time with both you and your nanny within 24 hours of the
end of the session. We’ll then email you an invoice and easy card payment solution for the
additional hours, which are charged in increments of 30 minutes.

This is unusual – but if it does happen, you can extend your sit for the same time as your
nanny arrived late. Alternatively, we will refund you for the time that was lost.

COVID-19 and CHILDCARE: LIVING IN A NEW NORMAL

Dear parent,

The coronavirus epidemic is highlighting the need for child care services more than ever. But what exactly does that look like in terms of health safety in these unprecedented times? Understandably you may be concerned about our nanny’s health, as well as the wellbeing of yourself and your loved ones as our nannies enter your home.

Nunanny is committed to providing quality childcare to our clients — in as safe a way as possible.

That’s why, as the owner of Nunanny, I want to personally update you on the preventative measures and hygiene protocols we’ve put in place to keep both our child carers and clients safe. We’ve outlined these measures in a series of FAQs in the rest of this document.

Above all, we’ve encouraged our child carer workers to take everyday common sense measures that will help protect themselves, their families and others. 

We would love to hear from you about what would be most helpful to you in these changing times – or even to just say hello. You can get in touch with me at melisa@nunanny.co.za.

Yours in childcare,

Melisa

Nunanny is classified as an essential service provider (under level 5, and all subsequent lower levels) restrictions and is fully operational at all times.

 
 
 

COVID-19 and CHILDCARE: LIVING IN A NEW NORMAL

Dear parent,

The coronavirus epidemic is highlighting the need for child care services more than ever. But what exactly does that look like in terms of health safety in these unprecedented times? Understandably you may be concerned about our nanny’s health, as well as the wellbeing of yourself and your loved ones as our nannies enter your home.

Nunanny is committed to providing quality childcare to our clients — in as safe a way as possible.

That’s why, as the owner of Nunanny, I want to personally update you on the preventative measures and hygiene protocols we’ve put in place to keep both our child carers and clients safe. We’ve outlined these measures in a series of FAQs in the rest of this document.

Above all, we’ve encouraged our child carer workers to take everyday common sense measures that will help protect themselves, their families and others. 

We would love to hear from you about what would be most helpful to you in these changing times – or even to just say hello. You can get in touch with me at melisa@nunanny.co.za.

Yours in childcare,

Melisa

We sincerely hope that this never happens; if it does we’ll give you a full refund. In the
meantime, we’ll do our utmost to find you a replacement nanny.

We really appreciate your reviews and feedback. Please review us on Facebook or Instagram. You can email us at info@nunanny.co.za or Whatsapp us using the icon below.

For Feedback, please Whatsapp us (Bottom RH corner of this page) and when your nanny leaves, we’ll send you a link via SMS to submit a review for her. This will
allow you to give us your honest feedback and any recommendations you have for us.

We encourage our nannies to eat before they arrive at your house, or to bring a snack.
However, for full day or late night bookings, please do provide the basics so your
nanny can make herself a sandwich and tea or coffee.

If you are at hotel or life’s a whirlwind ( as it is with children oftentimes) and there is no food, please do order your nanny a sandwich and tea.

We want to keep adding more wonderful nannies in your area, and continue to grow this
important community and business.

If you have a great nanny, with child care experience and
good references, please ask them to apply by following the process here.

You could also share our website  or connect via Facebook, Instagram or Twitter, or Whatsapp (bottom right hand corner).

Generally speaking, a nanny is someone who has worked full time in child care. A babysitter
is someone who does child care on a part time basis. A babysitter can be a nanny, student,
granny or a friend.
For some people, babysitting is something that happens in the evenings, and nannies work
in the day. At Nunanny, we screen everyone for the same criteria, and there is actually no
difference in the service that is provided whether day or night, or for 3 hours or 8 hours.

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