How it works

sign up

Sign up

First, you’ll need to sign up to our service with your email address and password.

Unlike other services, we don’t charge a subscription or booking fee for access to our amazing screened sitters.

match

Match

Take a look at who we have in our pool of sitters on the Meet our Sitters page.

We have carefully screened and vetted each sitter.

You decide who has the right criteria for you, and then choose that sitter by name in the booking process.

Book

You’ll book a sit online using our handy booking form.

Enter the date, time and place of when you need a sitter, and other sit specific details that we need to know.

Pay

You pay securely for your sitter online when you make your Booking.

Every sitter charges the same rate – R90 per hour, with a minimum of 3 hours for a sit.

We email you a booking confirmation, and an invoice for every transaction.

All our Sitters are vetted for the following criteria:

  • First Aid Certificate for Infants and Children
  • Average of 6 years experience in child care
  • Excellent spoken and written English – verified at nunanny personal interview
  • nunanny personally interviews each nanny
  • Right to Work verified
  • Police Clearance Certificate
  • 2 x nunanny verified  positive references from previous employers

 

You can book someone at any time. We will always do our best for you. But, we can not ever guarantee availability.

The earlier you book the better –  but life happens and we would love to be the one to help you. Guidelines below:

Please book at least 3 hours in advance of when you need a Sitter.

For example, if you need someone for an evening sit from 7pm, the latest you can book is at 4pm.

For early mornings sits, you will need to book before 6pm the night before. For example, if you need someone for 8am the next morning, we’ll need to receive the booking by 6pm that evening.

Each of our Sitters has indicated  here – up to what time they are comfortable getting home from a transport hub (taxi/bus rank). Depending on where they live; they all have different times.

After that time – you will need to get your sitter home by Uber/Taxify/ Taxi or if possible, by lifting them.

We hope that by making it easier to find a Sitter who is located closer to you, that more convenience and less cost is involved in getting a sitter home than before. 

We are actively seeking to partner with local transport operators to make this easier and more cost effective for all.

Things change – should you need to cancel or change a Booking:

24 hours and more before the Sit time – please go to your original Booking Confirmation Email and click on the Cancel Booking button.

Less than 24 hours before the sit – please email us at cancel@nunanny.co.za

We will cancel the appointment, and refund you. You can go ahead and make a new Booking on the website immediately or later.

Should you be unable to access the Booking Confirmation Email for any reason (i.e. it got deleted) – please email us on cancel@nunanny.co.za

  • More than 24 hours before sit starts – Full refund, less R60 service fee
  • Between 24 hours and 8 hours before sit – Full refund, less R180 service fee
  • 8 hours before and up to the sit start time (life happens) – no refund, full fee for the sit is due.

Please communicate this with your sitter as soon as you know you are running late to check that she does not have to get to another appointment.

If you go over your booked hours, we verify the amount of time with you and with the sitter ,within 24 hours of the sit.

We will eamil you an invoice and an easy card payment solution for the additional hours, which are charged in increments of 30 minutes. 

We trust that this will not happen at all, but if it does,  you can extend your sit for the same time as the sitter arrived late; or we will give you a refund for the time that was lost.

We sincerely hope that this never happens; but if it does then you will receive a full refund.  We will also do our utmost to find you a replacement sitter.

When your sit ends, we will send you a link to submit a review of your Sitter. 

Here you can give us your honest and much appreciated feedback. 

We encourage our sitters to eat before they come to you, or to bring a snack, but sometimes it is a full day sit,  or late night sit – and we also encourage you to provide the basics so your sitter can make herself a simple sandwich and tea or coffee.

Our Sitters are  primarily there to ensure the safety of your children. They are happy to help tidy up toys and general mess, in lounges/play areas/nurseries after the children have been playing there.

If you have a baby who takes a nap they are also happy to help tidy up during the nap.

Please keep in mind that they need to have a break, and a chance to eat and drink something.

By South African law in a 9 hour day people are to have 2 x 20 minute breaks.

We make it easy. If your family has found a really great match with one of our nunanny Sitters – and you would like to hire them on a permanent basis – then we make it easy with a once off placement fee of R3000. You can send us any questions, or let us know of your decision via a message here, or send an email to 

placement@nunanny.co.za

We want to keep adding more wonderful Sitters in your area, and continue to grow this important community. 

If you have someone special, with child care experience to refer, please ask them to apply by filling in this online form:

https://babysitter.formstack.com/forms/nanny_application

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